Report by Lisa James
BRITISH Airways director of sales Dale Moss has told agents
to stop “bitching and moaning” about the airline’s plans to introduce its 0%
commission policy.
During an ABTA convention seminar on agents’ remuneration,
Moss said: “It has always been difficult to think about charging service fees
and consulting fees but don’t just bitch and moan. It is a platform for a new
era. Get involved and help change the world.
“Agents have been consulted. We have worked very carefully
with them. We have engineered it as sensitively as we can.”
But Phoenix Travel director Martin Lancaster said he was
unhappy about the way BA had handled discussions over plans to bring in commission
cuts on April 1 next year.
He said: “There was consultation but it was like the butcher
asking the pig which leg he wanted cutting off. We did have some say in it but
not much.”