Journal: TWUK

Section:

Title:

Issue Date: 02/04/01

Author:

Page Number: 17

Copyright: Other

 



REQUEST

Mystery Shopper called on agents in Sunbury and Staines this week to enquire
about weekend packages to Berlin. Mystery Shopper wanted a hotel and flight
deal. In response, all the agents offered traditionalcity-break operators. The
winner was Going Places where the consultant made a bit more effort than the
rest.

*****

Each week, Mystery Shopper will be calling on agents in different areas.
Stars are awarded to agents that score for:

* Agency appearance

* Product knowledge

* Staff attitude

* Brochure racking

* Sales technique

The top-scoring agency each week receives a Travel Weekly certificate of
commendation

Please note no additional information will be given about Mystery Shopper’s
visits.