Case study

Case study

Virgin Holidays set up a special services department 10 years ago to assist holidaymakers with special needs.

Staffed by a team of 10, the department selects the best hotels for disabled travellers, arranges facilities such aswheelchairs, books hire cars with hand controls and arranges transfers by mini vans with ramp access.

The operator checks out which hotels featured in its US programme best suit disabled travellers and highlights these in its brochures. It also provides a description of each property so holidaymakers with disabilities can ensure they meet their specific needs.

Virgin also providesassistance to disabled skiers, offering to pre-bookequipment that has beenspecially adapted andhighlighting which resorts in the US provide adequate facilities for those with disabilities.

Virgin’s Special Services Department can be contacted on 01293 744263.