ABTA is considering setting
up a whingers’ database designed to help tour operators weed out serial
complainers.
The industry-wide hit-list –
which would record all complaints made against holiday companies – copies a
system used by the UK’s supermarket chains in an attempt to catch repeat
moaners.
Tour operators have been
faced with a rising tide of complaints as high-profile consumer television
programmes such as the controversial Package Holiday 2001 increase in
popularity.
ABTA head of consumer affairs
Keith Richards said the industry was “crying out” for a carefully managed
database listing basic facts about complainers.