| Journal: TWUK | Section: |
| Title: | Issue Date: 08/10/01 |
| Author: | Page Number: 35 |
| Copyright: Other |
Sabre puts finishing touches to £1.5m revamp of helpdesk
TECHNOLOGY company Sabre has completed a £1.5 million revamp of its helpdesk operation.
The company’s staff have been organised into dedicated customer-specific teams to improve the help available to agents who are having difficulty using Sabre’s products.
David Brown, Sabre vice-president for the UK, Ireland and Nordic region, said: “These teams have now visited the agencies they are responsible for and familiarised themselves with how each agency operates, its objectives and its challenges.
“Now our helpdesk staff can do more than address technical queries – knowing their customers means they can volunteer intelligent and practical solutions.”
He added that renovations have also included the introduction of a system that tracks the needs of individual agencies when they call the helpdesk and the introduction of a maintenance engineer who deals with hardware issues over the telephone.