| Journal: TWUK | Section: |
| Title: | Issue Date: 08/10/01 |
| Author: | Page Number: 17 |
| Copyright: Other |
REQUEST
Mystery Shopper called on agents in Richmond and Kingston this week to ask for advice on a weekend to Bruges. The trip was to be during October half-term but only two of theconsultants picked up on this. The winner was the Worldchoice Expertravel agency where theconsultant offeredexcellent service.
*****
Each week, Mystery Shopper will be calling on agents in different areas. Stars are awarded to agents that score for:
* Agency appearance
* Product knowledge
* Staff attitude
* Brochure racking
* Sales technique
The top-scoring agency each week receivesa Travel Weekly certificate of commendation.