THE trade could be facing a chronic shortage of staff
and skills along with a demotivated workforce because of poor employee
relations in the

industry, according to research.

The poll of 200 agents, by global distribution systems
supplier Amadeus, shows low pay and industrial unrest has led to almost half of
those polled – 44% – to consider quitting the industry. Many of the remaining
56% of respondents fear a long stint in the trade has left them unemployable
outside the industry.

The survey shows the majority of the workforce are
demotivated by low pay, a lack of opportunities and job security.

One agent said: “We’ve been told the company will not
offer any pay rises for a while. It makes you think about other options outside
the industry.”

Another respondent said: “The pay is too low and we’re
treated as if we’re worthless.”