News

British holidaymakers sue Thomas Cook over pool burns

Thomas Cook is being sued by British holidaymakers who claim they received chemical burns from using a hotel swimming pool in Roda, Corfu.


Holidaymakers claim they were left with blisters and sores after swimming in the pool at the five-star Roda Beach Hotel last summer.


Glen Thurlow from Waltham Cross in Hertfordshire and his five-year-old son Mark are among 52 customers pursuing claims against Thomas Cook Tour Operations.
Both claim they experienced severe pain after swimming and had to seek medical attention from the hotel doctor, who advised them to stay out of the pool.
They had been reassured at the welcome meeting that the pool was safe to use.


Travel lawyer Jenny Brooks of Irwin Mitchell Solicitors said she expected Thomas Cook to pay damages.


“We expect Thomas Cook to admit liability and provide substantial interim payments of damages to the Thurlow family and the rest of our clients,” said Brooks.


A spokesperson for Thomas Cook UK and Ireland said: “As a responsible tour operator, the health and safety of our customers is of paramount concern and Thomas Cook was naturally concerned to learn what happened…the company is working with the hotel to investigate this matter, therefore it is inappropriate to offer further comment at this time.”

Share article

View Comments

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.