“We are going to start selling shampoo.”
Chris Bailey, Bailey’s Travel, in response to Boots’ move into travel insurance.
“Boots entered the market because our customers said they were confused by travel insurance and were being ripped off by travel agents.”
Mike Cranfield, Boots Insurance Services
“Buying travel insurance is a deadly boring thing. It will continue to be bought at the point of sale of the holiday; the question is, where will that be?”
Steve Nickerson, Preferential
“Just because people are actively buying travel insurance doesn’t mean they have a better understanding of the product.”
Sarah Harper, American Express