SUPERBREAK is to give away holiday vouchers to agents if it fails to deliver its own newly launched travel agent charter.
The operator drafted the 10-point plan with the aim of forging closer ties with agents. It includes promises to return agent calls within 24hrs and not to collect the address of any customer making a booking through a retailer.
Other measures include handouts to agents and customers if staff fail to meet the charter. Included is a £10 leisure break voucher if an agent is treated discourteously and £50 if an agent does not receive requested training within four weeks. Agents selling Superbreak on out-of-date viewdata information will be entered into a draw for a £50 voucher.
Sales director Ian Mounser said, “We aim to provide a quality service and this underlines that commitment.”