THE Travel Protection Group has set itself a three-year plan to improve the way claims are settled.
Chief executive Stephen Howard said it will start with a teleclaims service, to be up and running within the next 12 months. Long term, the aim is to be able to pay clients’ claims while they are still in resort. “The industry lets itself down over the way claims are handled,” said Howard. “We want to be more focused on the end user.”
Howard also wants to improve brand recognition of the travel insurance specialist, which was the Travel Protection Company until April this year, when it was re-registered as the Travel Protection Group.
“Getting the name across has been a problem,” Howard admitted. “We are trying to get the name known to consumers so they will ask agents for us.”
The group relies on the trade for 80% of its retail policy sales.