Guests due to stay at the luxury Mandarin Oriental Hyde Park, London are being urged to seek alternative hotels following a fire which broke out a week ago.
There is no indication when the 115-year-old hotel will re-open following the blaze which led to 36 guests and 250 staff being evacuated.
The fire mainly caused damage to the exterior courtyard, according to the latest update from Mandarin Oriental Hotel Group.
The company said: “Mandarin Oriental Hyde Park, London is temporarily closed following the unfortunate fire that broke out on June 6.
“While it is too early to state when we will reopen, initial assessments have shown that the fire damage has mainly been confined to the exterior courtyard area of the hotel with limited impact on the interiors.
“We would like to express our thanks to the emergency services for their swift response, as well as our appreciation to everyone who has conveyed their concern about this unfortunate incident.
“We look forward to re-opening as soon as possible and will provide updates on a regular basis.”
It added: “Mandarin Oriental employs stringent fire, life, health and safety precautions and as ever, the safety and comfort of guests and colleagues is our top priority.
“We recommend you find alternative accommodation at this time, until we have greater clarity on when the hotel will re-open. There will be no cancellation fees incurred.
“If you have already paid for your booking, then we will be pleased to reimburse you for this.”
But Mandarin Oriental added that was unable to help with finding alternative accommodation.
“However we have been in touch with some of the other five-star hotels in the area and we know that at present the following do have availability: Four Seasons Park Lane, The Berkeley, Claridge’s, The Connaught, Bulgari London, Dorchester Hotel, 45 Park Lane, The Lanesborough, Park Tower Knightsbridge, Jumeirah Carlton Tower and The Ritz Hotel, London.”
The company also announced that general manager Gerard Sintes is re-locating to Spain as general manager, Hotel Ritz, Madrid and area vice president operations. He was previously general manager of the Mandarin Oriental, Barcelona for four years.
Amanda Hyndman has been named as is successor as general manager of Mandarin Oriental Hyde Park, London and area vice president operations. She also has responsibility for hotels in Munich and Prague.
Hyndman is best known for her five years as general manager of the Mandarin Oriental, Bangkok. Other key roles during her ten years with the group include general manager of The Excelsior, Hong Kong and Mandarin Oriental, Washington DC.