A new customer-facing online portal system has been introduced for Barrhead Travel’s Brilliant Travel homeworking division and managed service travel partners.
The integrated system will offer customers access to direct debit payments, online document delivery and destination information.
The portal also distributes emails during the booking process as well as a 24-hour web messaging service.
The investment is part of a 2018 growth plan for Brilliant Travel, including a focus on advancing technologies for members.
Brilliant Travel already offers an integrated intranet platform, modern telephone systems, a CRM database and in-house IT support.
Director Linda Pyle said: “We are delighted to have launched our online portal as part of our growth strategy for 2018. As we continue to expand, it is important that we keep up to date with the best travel technology to ensure growth never outruns level of service.
“The portal will allow for an advanced streamline service that will bring members closer to their customers through an enhanced product offering including instant web messages and user-friendly management tools.”
Rachael Quinton, of Quinton Travel, added: “As well as being a convenience for our clients, this frees up my time and also reduces credit card charges.
“Customers are also receiving a trigger email when booking that flags any passport, visa and health requirements that they may need – including all of the relevant links. This gives me peace of mind that no one will miss any vital information.”
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