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Thomson Airways brings in ‘recommendations’ after passenger’s death

Thomson Airways has “introduced a number of internal recommendations” after a holidaymaker fell down aircraft steps and died.


The 61-year-old woman, whose death was recorded as accidental, lost her footing as she descended the steps after landing in Cancun.


Reports suggest medical treatment was delayed and that local paramedics gave “pathetic” levels of care to Rita Mellon who suffered a fractured skull and died three days later.


A post mortem in Sheffield revealed Mellon’s immobility and resulting deep vein thrombosis following the fractured skull had caused a fatal blood clot on the lung.


The Coroner said it was difficult to ascertain whether different medical treatment would have made a difference.


A Thomson spokesman said: “A full investigation was conducted into the events leading up to her death and Thomson Airways fully supported the investigation with care, compassion and efficiency.


“Thomson operates strict processes and procedures which were followed at the time of the incident and this was acknowledged in court with a verdict of accidental death.


“Thomson Airways does however consistently strive to improve its processes and as such the airline has introduced a number of internal recommendations, with a view to ensuring continually high standards in all areas of operations.


“This is a particularly difficult time for the family of Mrs Mellon and our thoughts are with them.”

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