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Thomas Cook: Airlines step in to help fly passengers home

British Airways, easyJet, Jet2 and Virgin Atlantic are among airlines supporting efforts to help travellers return home after the collapse of Thomas Cook.

Thomas Cook UK customers with an easyJet flight included in their package will still be able to travel as planned if they are travelling before the end of October.

“For those no longer wishing to travel, as the easyJet flight forms part of the Thomas Cook package, any cancellation would need to be managed under the Atol scheme,” the budget carrier said.


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EasyJet has also contributed an Airbus A320 with crew to support the Civil Aviation Authority’s £100 million Operation Matterhorn repatriation exercise to bring holidaymakers with collapsed Thomas Cook back to the UK.

“We are sorry to see the news about Thomas Cook and appreciate the anxiety that their customers will be facing now,” the airline said.

“The CAA believes that its repatriation plan over the coming days should mean most passengers will be accommodated through this programme.

“All UK bound customers should go onto the CAA dedicated website thomascook.caa.co.uk to book onto a repatriation flight.”

EasyJet is also offering a rescue fare to Thomas Cook’s non-UK passengers unable to get home from overseas.

The £120 rate will be available until October 7 and includes a 23kg hold bag.

Virgin Atlantic is working with the CAA to repatriate Thomas Cook customers from Cuba, Jamaica and the US, “to ensure they will be able to complete their journey as planned”.

The airline added: “We have allocated available space on our scheduled flights, and are also providing special flights to repatriate Thomas Cook passengers abroad.”

BA is offering help with flights from New York, Los Angeles, San Francisco, Las Vegas and Cancun for passengers holding Thomas Cook booking references.

“Following the announcement that Thomas Cook has ceased trading, we are one of a number of airlines helping to support the Civil Aviation Authority with its efforts to bring customers back home to the UK at the end of their holidays,” BA said.

“If you are flying into the UK from a different destination, or leaving the UK to return to another country, we have made some discounted fares available to help you get home, please call us to discuss the options available to you.

“Please bear in mind our contact centres are busy helping customers, thank you for your patience.”

Jet2 ran a flight from Menorca to East Midlands on Monday night as part of efforts to bring Thomas Cook customers back to the UK.

“We will continue to co-operate with the CAA in the coming days,” the carrier said.

More: Thomas Cook: Bosses involved in collapse face investigation

Thomas Cook staff thrown jobs lifeline by travel firms

Travel agents battle to re-book Thomas Cook customers

Comment: The long death agony of Thomas Cook

 

 

 

 

 

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