Wizz Air is developing automated cash refunds for travel agencies as the budget carrier deals with multiple flight cancellations.
The carrier is working on the system “as a priority”.
But in the meantime, Wizz Air passengers with cancelled flights who booked though agents are being advised to contact the company they purchased their tickets from.
Travel agencies should then contact the Wizz Air call centre on behalf of those passengers to request the relevant refunds.
The airline said that handling claims remains a top priority and is automatically uploading 120% of the original fare in airline credit to affected direct booking customers’ accounts.
This measure has been introduced due to the “significantly higher volume of cancelled flights following the travel restrictions imposed to limit the spread of Covid-19,” the Hungarian carrier said.
Following the introduction of the automated refund process, the airline will temporarily disable its online claims form until April 14 “to ensure it can efficiently handle the increased number of cancellations”.
The airline added: “Wizz Air would like to reassure that all affected customers will still be eligible for a full cash refund for their cancelled flights if manually selected, and refunds will be processed as soon as possible.
“Where possible, customers are advised to use Wizz Air’s self-service platforms, accessible through email, to minimise the traffic to Wizz’s call centres, which are receiving a high number of customer calls at this time.”