Coronavirus: EasyJet closes two customer call centres

EasyJet has warned it is seeing increased demand for its customer call centres as offices close and staff numbers reduce amid the coronavirus crisis.

The airline has temporarily closed its two call centres in Delhi and Mumbai due to local restrictions on movement.

India has mounted the largest lockdown yet in the coronavirus crisis, ordering 1.3 billion people to stay at home for three weeks.

The carrier operates six other call centres in Europe and Africa but said it was seeing staff reductions in each of these as restrictions on movement are introduced by local governments.

“Unfortunately, due to the impact of the Covid-19 pandemic our call centres in Mumbai and Delhi have had to be temporarily closed due to movement restrictions imposed locally on citizens,” a spokesman said.

“This has created increased demand on our remaining six call centres across Europe and Africa which are open but we are seeing a reduction of staff in some locations.”

EasyJet advised customers to visit its website to manage their bookings.

“Customers can contact our call centre if they need to speak to an advisor however they should be aware that call volumes are higher and as such waiting times will be longer than usual,” the spokesman added.

“We’re sorry for any inconvenience this will cause our customers during these difficult times.”

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