Hays Travel has apologised for providing lower service levels since the coronavirus lockdown as it brings back more than half its staff to work from home.
Speaking in a video posted on the company’s Facebook page, owners John and Irene Hays said that more than half of their 5,000 staff were now back working for the agency chain, which has more than 650 branches nationwide.
John said: “Since we have been in lockdown we are really conscious that we haven’t given the quality of service that you would associate with Hays Travel and we are really sorry for that.
“We have been steadily bringing our staff back to work from home. We have got over 2,500 staff back and we are increasing that every day.”
The UK’s largest independent travel agency chain initially announced it had furloughed most of its staff to safeguard jobs.
In the video, Irene Hays urged customers who wanted to get in touch to email their Hays Travel branch first.
“We will get an acknowledgement straight away. We are looking after those who have most need first,” she added.