We recently had the misfortune to provide Kosmar Holidays with a booking for £900. However, three days after the booking they wanted to know where the payment was. We explained that no invoice had arrived and asked if they could fax over a new one. Without an invoice we are unable to pay our suppliers.
The head of accounts, the managing director’s wife, then came on the phone and insisted that until payment was received they would accept no further bookings from us.She would not accept the invoice was not here, and all previous Kosmar invoices had arrived late. It then occurred to me that perhaps they were having financial difficulties.
I would like to point out that at the time of booking we had no outstanding balance to Kosmar Holidays. I then wrote to the managing director asking for an explanation and to date, 14 days later we have received no reply.
So Kosmar Holidays you have lost. This little incident, in excess of £35,000 worth of bookings, has gone to your competitors.
If you want to book with Kosmar, pay them before the client’s money has cleared your account. Do not wait for an invoice as they do not arrive on time, and do not try to resolve anything by talking to the managing director’s hysterical wife.
We will of course continue to advise clients not to book with you.
James Morgan, Manager, Celtic Tours, Cardiff
n Travel Weekly would welcome a response fromKosmar.