Haven makes changes to adhere to social distancing

Reduced-cost Haven breaks on an accommodation-only basis with access to park facilities, beaches and take away food outlets are being introduced.

The holiday park operator believes the option will enable holidaymakers to take domestic holdays when its sites are allowed to re-open while still adhering to government Covid-19 social distancing rules.

The no-frills ‘Haven Hideaway’ option will be available from July and across the 2020 summer season.

New guests will be able to book ‘Haven Hideaway’ breaks at reduced prices from today (Friday) via travel agents.

“As further government restrictions are lifted, and Haven is able to offer the usual activities, pools and entertainment, guests will be offered the chance to upgrade to include access to these popular facilities,” the company said. 

Guests who already have breaks booked during this period will not be affected “at this stage”. 

Haven said: “We still hope to offer these guests the facilities and activities they have booked, but should this not be possible we will be contacting these guests within 28 days of their break to confirm what facilities will be available to offer them the chance to still take their holiday, to take a credit for a future break or to cancel and receive a full refund as part of Haven’s coronavirus book with confidence guarantee.” 

Guest and proposition director Gerard Tempest said: “We have thousands of guests who have already had breaks cancelled this year due to the coronavirus pandemic.

“We look forward to re-opening our parks as soon as government advice allows and as soon as it is safe to do so; and are busy making changes to the way we operate our parks to ensure we can comply with the latest requirements.

“With social distancing requirements likely to remain in place we don’t expect to be able to provide the full Haven experience to the number of guests we would normally welcome.

“However, we can still provide the chance for families to escape to the British coast and enjoy a breath of fresh air at the seaside on a ‘Haven Hideaway’ break.”

He added: “We hope that later in the season we will be able to provide the full range of Haven facilities to all of our guests but whilst we still need to maintain strict social distancing due to coronavirus, we are unable to open areas where there could be mass gatherings.

“For guests who will be holidaying with us we will be making a range of changes to our check-in process and limiting the number of guests staying on park at any time to ensure that we can protect our guests, owners and team as best as possible.”

Share article

View Comments

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.