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Jet2 and Miles Morgan Travel among firms praised for pandemic response

Jet2holidays and Miles Morgan Travel are among a small number of travel firms praised for their efforts during the Covid-19 pandemic in a national newspaper article.

The Telegraph published a selection of letters from readers asked to highlight travel firms that had performed well, with others mentioned including Trailfinders, Inghams and direct-sell operator British Airways Holidays.

Miles Morgan Travel chairman Miles Morgan praised his team on social media, saying: “Super proud to get a mention in today’s @Telegraph for handing things well during this pandemic. I can say one thing for certain, from 1 to 105 in Team MMT, we have given it 100% for our customers. It has had its challenging moments but I am lucky to have a very determined crew!”

In the article, Jet2holidays was praised for the way it handled a refund for a cancelled Canary Islands holiday, while Miles Morgan Travel received plaudits after securing a refund on a James Villas booking.

Trailfinders was praised for promptly refunding a customer’s flight costs pending repayment from the airline, while the report said Inghams had been mentioned by a number of readers including one who said a refund had been processed promptly with no pressure applied to accept a voucher.

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