New features and functionality for agency users have been incorporated into an upgraded version of the Travelport Mobile Agent booking tool.
Version 3.0 of the app includes features being implemented as a result of user feedback, designed to enable agents to provide superior customer service.
TMA 3.0 will be available for download from the Apple App Store and Google Play from July 30.
Enhancements include:
• Improved interface and graphics delivering easier navigation and faster information access, improving user productivity;
• Enhanced content with improved data allowing users to access more detailed information about particular responses displayed on the screen;
• Faster travel platform response to command entries;
• Customisable quick keys, PKeys, history and passenger name record (PNR) are stored in the cloud, allowing the information to be synchronized and available on multiple devices;
• Integration with Travelport’s, Travelport ViewTrip itinerary tool, providing instant access to the itinerary;
• Newsfeed with relevant travel articles.
The mobile app which was developed in partnership with Travel Technology & Solutions, a member of the Travelport Developer Network, and allows agents to make bookings for their customers from handheld devices. It was first launched in 2011 and now has more than 41.500 installations globally.
Travelport partneships and alliances vice president Chris Zando said: “We continue to listen and act on the feedback received from our agent network, and redefine the offerings we provide helping them to deliver exceptional service to their customers.”
Rui Figueiredo, chief operating officer at developer TTS, said: “Thinking about product innovation is not only a key element of our strategy, but something we consider on a daily basis to better serve our customers, and a value we live by.
“Travelport Mobile Agent 3.0 offers exactly that: a set of new functionalities optimised to enhance the user experience and to help the travel agents considerably increase their productivity.”