Mr & Mrs Smith co-founder to speak at Tourism Society symposium

Mr & Mrs Smith co-founder James Lohan (pictured) has been added to the list of speakers at next month’s Tourism Society travel symposium.

The entrepreneur will be addressing the importance of customer service in the tourism sector at the two-day event in Kent.

He joins a line-up of speakers which includes designer Wayne Hemingway and TV chef Rosemary Shrager,

Lohan’s panel session includes Fenwicks chairman, Hugo Fenwick, and Wendy Spinks, of HS1. VisitBritain chief executive, Sally Balcombe, will chair the session.

Tourism Society chairman and chief executive of Visit Kent, Sandra Matthews-Marsh, said: “Customer service and quality is key for the tourism sector and James Lohan has demonstrated the importance of delivering what customers want.

“He spotted a gap in the market and grew Mr & Mrs Smith from a guidebook to the internationally recognised company that it is today.

“We are delighted that he will be sharing his expertise with us at the Symposium.”

Other confirmed speakers at the event on June1-2 include former government minister, Steven Norris and Arts Council England chairman, Sir Peter Bazalgette.

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