Four Seasons has created a multi-functional, content-rich global app.
Allen Smith, President and CEO, said: “With this innovative new app, Four Seasons continues to enhance the guest experience, setting the standard in luxury digital service delivery.
“Developed based on guest insights and extensive testing, the Four Seasons App is user-friendly and feature-rich, with the services guests have told us they most desire, such as checking in and out with ease.”
Functions and features include:
– Ability to make and manage reservations in multiple locations at once
– Efficient, wait-free check-in and check-out, including the opportunity to book luggage pickup and airport transfers
– Options to customise one’s stay with special requests such as extra pillows, forgot-to-pack toiletries or baby gear; and turndown services when guests want them
– Ready-when-you-are room service orders, plus easy-to-book restaurant and spa reservations, tee times and more
– Local recommendations for exploring individual destinations, thoughtfully curated into “moods” including dining, shopping, cultural pursuits and more – plus hundreds of very personal recommendations from expert Four Seasons hotel concierges
– Built-in geo location service offers helpful, in-language maps with time/distance indicators to help to plan out dining, attractions and shopping activities; a save-and-share feature helps with itinerary planning
The Four Seasons App brings together many traditional in-house departments for the first time, and the company has developed new workflow software and other internal systems to ensure a completely seamless experience for guests, allowing them to choose when and how they interact with Four Seasons employees. Every hotel will continue to enhance their local recommendations section to reflect the latest insider tips and must-not-miss destination highlights.
In the coming months, the Four Seasons app will be released in Simplified Chinese, and a special version tailored to the preferences of Chinese travellers will be issued by the end of the year. Four Seasons also has plans to provide the app in additional languages starting with Arabic.
