“Travel programmes in colleges no longer match the workplace. People go through tourism courses, come out full of hope and find the skills they have don’t apply to our needs.”
David Radcliffe, chief executive officer, BTI
“Relationships are changing. Previously, the agent did a deal with the supplier and presented it to the corporate. Now the agent is working with the corporate to get the best deal out of the airline.”
Robin Ranken, UK sales director, Carlson Wagonlit Travel
“Sixty per cent of travel can be made by self-booking tools. But business travellers still rely on agents to make more complex itineraries.
Nancy Raynor, business travel solutions senior vice-president and general manager, Sabre.