MARKS and Spencer’s recent poor profits and Next’s good results made me think how a similar outcome could happen with Thomson and Airtours/First Choice.
Woman have voted with their feet at the poor choice and value of Marks and Spencer’s clothes and Next shops have gained fromlistening to customers’requirements.
Us agents, as customers, always looked to Thomson for our clients, particularly when they wanted a late availability holiday.
However, now we goshopping elsewhere – ie, at other tour operators.
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