“At one stage, you had to be 55 with 35 years’ experience to be on the board. That is changing – our vice-president of marketing is 29. Nowadays, our chief executive officer and president Jeff Katz writes to all our staff once a week to let them know what’s going on.”
Lee Shave, executive vice-president of sales and marketing, Swissair on changes to the airline’s operation.
“This industry is a profession and that means continuous learning for the individual during their career. This industry will evolve and will need to build high performance in management.”
Mike Thorne, managing director, Galileo UK and Chameleon Training and Consulting.
“For the industry it will not be a bad thing as it will bring some stability to the pricing of the market place. The days of the £1 tickets will go as it is the sale of duty-free that allows the ferry operators to offer these deals.”
David Silvey, UK retail sales manager, P&O Stena Line on plans to abolish duty free.
“All our managers set aside a few days a year to work on the front line. It brings management closer to the company’s day-to-day activities.”
Georges Sampeur, managing director, Avis UK.