Mystery shopper: An all-inclusive family holiday to Crete

Location: Plymouth
Wanted: A couple and their 15-year-old child are looking for a two-week all-inclusive holiday in Crete during next year’s summer holidays.
Budget: £4,250

Peter Goord Travel
443 Crownhill Road

I was acknowledged and greeted straight away by a friendly and helpful agent. She was enthusiastic about my trip and seemed eager to find me the best holiday. I was asked lots of questions and the agent seemed to know the destination well. I was given good advice, backed up with brochures to take away. The agent gave me four quotes, ranging from £4,072 for the Sentido Pearl Beach to £4,690 for the Stella Palace. The agent didn’t try to close the deal, but instead encouraged me to return after speaking to my family. I couldn’t think of anything that would have improved my visit to this agency.

64 New George Street

This agency’s shop window could have been a bit more enticing. I initially thought it was closed. I was welcomed straight away by an efficient and helpful agent. She asked lots of questions, and was knowledgeable about Crete. The agent was able to provide plenty of information without needing to doany research. I was quoted £3,820 tostay at the Imperial Belvedere Hotel. I would have been happy to book here.

Thomas Cook
63 Cornwall street

The shop was dark and not particularly welcoming. An agent, who was friendly but not enthusiastic, offered me assistance straight away. I was asked basic questions and the agent promised to email me. I wasn’t given anything to take away. I was sent a list of seven quotes, ranging from £979 to £1,390 per person, but it didn’t feel as though much effort had gone into compiling the information.

Winning agent: Andrea James

Andrea has worked for Peter Goord Travel for 12 years. She specialises in long-haul and tailor‑made bookings and also books a lot of honeymoons.


It was a close call between the top two, but the winning agent offered multiple options.

Elite resorts caribbean

Top-scoring agent each month will win use of a Mercedes SLK for 10 days.

The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property.

The prize is non-transferable and the car must be driven only by the winning agent.

The winner must not have any serious driving convictions.

Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return from Essex or a central location.

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