But having noticed a trend towards more authentic, experiential travel, he realised it made business sense to make responsible holidays a USP.
In fact, all the agents in the final had identified clear markets for selling responsible travel – taking it from just a buzzword to a commercial opportunity.
Whether that be older customers wanting an immersive experience as they become more active in their later years; families keen for their children to get under the skin of a country; or young people having an unforgettable adventure – all were viable customers for responsible travel.
And underpinning all of the demographics was the desire to not just take from a holiday but to give something back.
And this week, we report on how even Thomas Cook’s Club 18-30 is responding to the trend by teaming up with G Adventures to offer 10 of its trips. That’s not to say the likes of Malia and Ibiza are under threat, but there is definitely a growing number of people who want more than clubbing all night and recovering on the beach all day.
Agents who recognise these ‘responsible’ travellers – throughout their life cycles – and stay ahead of the curve, will not only prosper but help sustain destinations so our industry is still going strong for years to come.