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Air 2000 flies in the face of good practice


DID you know that Air 2000 started a scheduled service from Glasgow to Paphos on May 5?



No, well neither does Air 2000. I had a call from clients living in Cyprus seeking bookings on this service, but to date, have been unable to contact anyone in Air 2000 who knows anything about it!



The only person able to confirm this service was at its operations department at Glasgow airport; Air 2000’s switchboard know nothing about it and were unable to direct calls to anyone with knowledge of the flight.



After ten phone calls – including their customer relations department at Manchester Ihave at last traced a number for scheduled reservations.



The only problem is that nobody answers the phone at this number so that it may be – or may not be – the carrier’s reservations department.



This new service may well be one of the best kept secrets in the travel industry as Air 2000 seems to have made no effort to publicise it and make it extremely difficult to book!



Robin Valentine



Grampian Travel



Perth


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