“If there is a less consumer-focused industry than travel insurance then it must have some pretty serious problems.”
Steve King, managing director, JS Insurance Management
“In both cases [Lunn Poly and Going Places] I was given the impression that it was a legal requirement to have travel insurance.”
Susie Tarver, owner, LLAN.
“There is continuous white water [in travel insurance] and no silent pools.”
James Beagrie, managing director, Suretravel.
“Can it be right that I and other travellers have to do a spot the difference exercise when choosing travel insurance?”
Walter Merricks, insurance ombudsman