“Until now the after-sales service has been appalling. People can spend £2,000 on a holiday and not hear anything for eight months until the tickets arrive.”
Thomson Holidays deputy managing director, Shaun Powell
“If travel agencies don’t get involved they will lose out.”
Shaun Powell on the need to forge closer customer relationships
“The travel industry should give itself a big pat on the back. These figures suggest travel is getting it right.”
Direct Mail Information Service managing director Jo Howard-Brown, on the success of travel-related direct mail.