Conference timetable
Friday April 9
2.15pm: opening presentation by ARTAC chairman and managing director Colin Heal and Jersey tourism president Senator John Rothwell
2.20pm: service – the key to future sales, discussed by Tom Cannon, chief executive of MDE services.
3.15pm: how are the independents coping? discussed by Malcolm Preston, partner at PricewaterhouseCoopers.
4.45pm: Cutting airline commissions presented by Sydney Perez, president of European travel agents and tour operators association ECTAA.
5.30pm: Colin Heal on the future development of Worldchoice.
Saturday April 10
9.10am: service fees and standards of service, presented by management guru Bruce Tepper.
11.05am: breakout sessions on direct marketing and design for profit.
Sunday April 11
9.15am: growth markets for the future – cruising, long-haul and seat-only discussed by Worldchoice commercial director Julian Foster, Royal Caribbean International sales and marketing director Pete Williams, Kuoni deputy managing director Sue Biggs and Gold Medal Travel group managing director Wayne Pearce.
10am: Travel Weekly editor Jeremy Skidmore interviews Thomas Cook retail and direct managing director Andrew Windsor.
11am: business travel initiative, presented by Worldchoice membership services director Robert Taylor.
11.35am: communication and technology in the 21st Century, discussed by Cable and Wireless business support director Nigel Parnell.
12.30pm: conference’s closing address from Colin Heal.