“I’ve yet to meet an agent that has been supporting BA. Three or four years ago I would have supported BA to the heavens, but now I am switching to other airlines where possible. BA has really alienated the trade and passengers.”
Keith Hughes, Radcliffe Travel Service, Greater Manchester
“If we put a sign in our window saying we were charging a fee, our customers would speak with their feet. There will always be someone else who will not charge them extra, like Teletext, and although they might only try it once and realise how inconvenient it is, we’ve still lost that piece of business.”
Barry de Friend, Travel the World, Cockfosters