“The industry needs to communicate more effectively. It’s not good at lobbying.”
Nigel Griffiths MP.
“Agents and operators are the most important people to hoteliers. Without them we are dead.”
Peel Hotels executive chairman Robert Peel.
“The biggest objective for the British Tourist Authority in the UK – in addition to supporting the overseas markets – is to strengthen our relationships with the travel trade and tourist boards.”
BTA chairman David Quarmby.
“Some women who have got to the top are not prepared to help others. They block the progress of other women and I think that is sad.”
Magic Group chief executive Jackie Kernaghan.
“We need to create the passion for service excellence that will turn tourists into ambassadors.”
Forte chief executive Antoine Cau.