“The relationship between SWIFTA and Advantage was not always smooth. Now there is absolute harmony, people are getting their heads down and making it work. We are looking forward to seeing the long term aims Advantage has.”
Simon Maunder SWIFTA chairman
“I simply cannot see anything in the claim that I have lost my independence. No one is telling me how to run my business. I may belong to a franchise but it is a very soft one.”
John Spicer, Spicer Travel Bureau
“I will explain how and why an independent can offer customers much more. I am staying with Advantage but want to know how it will keep my interest.”
Paul Chandler, AITO chairman and Chandler Travel managing director
“Primarily we want to see where Advantage sees the future for the non-franchised agent. We want reassurances that we will retain the same level of support that we had beforehand.”
John Scott, Travel Bureau, Newcastle
“The theme of the conference is customer focus, a subject recently overlooked. We must learn to be innovative and add customer value.”
Neil Armorgie, Advantage Travel Centres