The Civil Aviation Authority is reminding travellers of their consumer rights as many holidaymakers look to book last-minute trips for this Easter – and passenger demand continues to grow.
The regulator’s latest Aviation Trends report shows passenger numbers at the UK’s airports grew in 2023 for the third year in a row and are now approaching pre-pandemic figures.
A total of 276 million passengers passed through UK airports during 2023, up 23% on 2022.
Punctuality improved in 2023 compared with 2022, with 64% flights operating within 15 minutes of their scheduled time – but remain “significantly” below pre-pandemic levels of 75% in 2019.
With demand set to increase further in 2024, the CAA is highlighting consumer rights to travellers – and reminding airports and airlines of their obligations to passengers.
Anna Bowles, head of consumer at the CAA, said: “As passenger demand for flights continues to rise, we want to make sure consumers are protected by equipping them with essential advice and ensuring they are aware of their rights before they go on holiday.
“Whether it’s understanding Atol protection or knowing what they’re entitled to in the event of delays or cancellations, we want to make sure everyone can enjoy their holidays with confidence and peace of mind.”
Tips on the CAA website offer advice about delays and cancellations, assistance with flights, baggage allowances and disputes.
The regulator also highlights the importance of Atol protection, travel insurance, using a credit card for holiday bookings and checking the validity of passports.
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