News

Majority plan to book overseas holidays through intermediaries

Consumer research for Travel Weekly suggests a majority of consumers planning an overseas holiday will book through intermediaries, but it found no evidence of a swing away from booking independently among a significant minority.

One in five respondents (18%) planning a holiday abroad by next April said they would book through a high-street travel agent and an additional one in six (16%) said they would book direct with a tour operator.

A further one in three (33%) intend to book with an online travel agent, meaning two-thirds (67%) would book through an intermediary.

One third of respondents intending to take a holiday abroad (35%) said they would book a flight or other transport and accommodation separately, up from 29% when researchers for Service Science and Kantar asked the same question in October-November last year. The responses exceeded 100% as some respondents picked more than one option.

Strikingly, two in four respondents aged 25-54 (38%) expected to book through the trade using an agent or tour operator and 44% of those aged 65 and over.

Those aged 55-64 appeared most likely to book flights and accommodation separately with 47% saying they would do so compared with 33% among 16-34 year olds.

Service Science and Kantar surveyed 1,278 UK adults on behalf of Travel Weekly on May 4-6 and found almost one in three (31%) intend to travel overseas on holiday by next April.

Share article

View Comments

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.