Barrhead Travel has returned as a member of the Scottish Passenger Agents’ Association (SPAA).
The 70-branch agency, headquartered in Glasgow, joins the trade organisation with immediate effect having left 15 years ago.
SPAA vice president Joanne Dooey said: “The SPAA mission is to ensure that the Scottish travel marketplace is fair for consumers and travel agents. We are the voice of the profession. I am therefore delighted that one of the country’s most successful travel agencies has returned to SPAA membership.
“We’re facing a time of regulatory change and commercial challenges for the industry and, due to the issues facing many operators and airlines, travel agencies are undergoing a period of renaissance with the public. Having Barrhead Travel as a member once again means that their experiences and those of their clients can be shared across the sector leading to a stronger voice for both travel agents and their customers.”
Jacqueline Dobson, president of Barrhead Travel, added: “Quality is key in our industry; quality of product and quality of customer service are what keep people coming back to travel agents. I believe that the SPAA offers a significant forum for sharing best practice amongst Scottish agents and, importantly, a voice to lobby for change so that we can keep delivering quality experiences for our collective customers. I am delighted to be bringing Barrhead Travel back to SPAA membership.”
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