Mobile technology will be central to booking and managing travel arrangements in 2020.
Customers will use mobiles to change travel plans, for example a business traveller could switch to a later flight if a meeting time is changed.
Travel firms will also use mobiles as the first channel of communication with customers, informing them of flight delays or traffic jams on the way to the airport.
Internet access on mobiles will be vastly improved, meaning business travellers will be able to remain in contact with the office – and continue to work – even when flying.
Meanwhile, social networking could lead to holidays being purchased in different ways.
This could mean special interest groups formed by people through the Internet using their group power to secure discounted travel.