The first of a two-part European regulation (1107/2006) comes into force tomorrow (Friday 27 April), making it illegal for an airline, agent or operator to refuse a booking on the grounds of disability.
The regulation also applies to passengers with reduced mobility, such as the elderly, and those with a temporary problem such as a broken leg.
The Disability Rights Commission will handle complaints, with the Civil Aviation Authority able to prosecute. There is no limit on the fines for non-compliance and airlines can only deny boarding for “legitimate safety or technical reasons”.
However, since the Disability Discrimination Act already applies in the UK, it is the second stage of the regulation that will most affect the trade.
From July 2008, airport operators will become responsible for disabled passengers’ welfare from the moment they arrive at the airport. Tour operators and agents will be responsible for informing passengers of their rights and is drawing up a revised list of guidelines in preparation.
CAA consumer protection group consumer policy manager Jackie Knight said: “It should be easy for people to say, at the point of booking, that they will need assistance.
“There is an obligation on the customer to do this, but agents, operators and airlines will be expected to make it easy for them. Training will be important, as questions need to be asked sensitively.”