Advantage Travel Partnership held its Focus Champions conference for its business agents this week which was attended by 170 delegates.
Members from the consortium’s Focus partnership division listened to sessions by speakers from airline United Airlines, hotel group Mr & Mrs Smith and Worldwide Independent Travel Network (WIN).
The conference is held specifically for operations managers, or ‘Focus Champions’, who are the main day to day point of contact for Advantage.
A large part of the conference focus on the theme of communication and how agencies interact with customers.
The conference, which took place at The Belfy in Birmingham, also included speed-dating and a communications workshop with Matthew Quinn from the Future Sales Factory, a gala dinner and entertainment from comedian Marcus Brigstocke.