Jet2holidays said it is fixing issues with its new trade website “as a matter of priority” after the facility was slammed by dozens of agents for being “too slow” and “glitchy” in the midst of the peak booking period.
Agents complained of inconsistent pricing, and of filters, such as preferred airports, not being saved. Others said they were forced to switch-sell as the site was taking too long to load quotes.
Jet2holidays launched its new trade website in December after consulting agent partners.
A spokesman for Jet2holidays said: “We understand that a small number of agents may have experienced issues; however, we can assure them these are being fixed as a matter of priority.”
More than 70 comments complaining about the site’s functionality were posted by agents on social media.
Homeworker Peter Rintoul of Your Holiday Booking told Travel Weekly: “It’s awful compared to what they had before.
“It doesn’t save your preferred airports, so I have to untick the rest on the list; the price changes once I click through; and it doesn’t take any notice of filters like star rating or board.
“And it’s messy, like it’s been designed by someone who doesn’t sell holidays.”
Kev Arnold posted on Travel Gossip: “I think there may be a lot of switch-selling away from Jet2 until they sort this out. It’s driven me nuts already this morning, not updating anything when I change the search criteria.”
Sam Guest said: “It’s dreadful. What did take 10 minutes is taking half an hour, then the screen starts flashing.”
Jet2 holidays said it had also received a lot of positive feedback.
Tony Mann, director of Idle Travel, said the site was slow when accessed through Internet Explorer but quicker on Google Chrome.
“People don’t like change, but once you get used to it there are benefits,” he said.
“I like the ‘hot prospects’ tool that lets you know when your customers are back and reminds you to send them ‘welcome home’ emails.”