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New measures proposed to improve flying experience for disabled travellers

The government has vowed to improve air travel for disabled passengers and is considering bringing in a raft of new measures.

The move comes after BBC security correspondent Frank Gardner, who uses a wheelchair, raised the issue of how disabled travellers are treated last month.

His wheelchair was lost after he landed at Heathrow and he was forced to wait for two hours on board while it was located.

Yesterday, speaking on Radio 4’s Today programme he said he had been pleased by the response, including a vow by Heathrow boss John Holland-Kaye to change its policies on wheelchairs.

He also said the promises from government were a “welcome step” although he warned: “We’re unlikely to see actual changes in near future.” He added there is “still a long road to travel”.

Measures being considered  by the government include a limit on the time passengers wait for assistance boarding and disembarking, and quicker reunions with their wheelchairs.

The government said it wants to ensure a “positive” flying experience.

The BBC said ministers are also talking to the aviation industry about priority storage for wheelchairs so that they can be returned to their owners quickly upon arrival.

Also being considered is the removal of seats to allow wheelchairs to be used in cabins and to create space for disabled toilets.

Aviation minister Baroness Sugg said: “We have to do everything possible to ensure passengers are put at the very heart of our aviation industry and the flying experience is a positive one for everyone boarding a plane.”

The government is due to publish its aviation strategy in early 2019.

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