News

British Airways to revamp airport lounges

British Airways is to revamp airport lounges across its network, starting with the opening of a new facility at Rome Fiumicino airport.

The next lounges to be unveiled with a new look will be at New York’s JFK Terminal 7.

The airline will also be opening a new lounge in Aberdeen later this year and further investment is then planned in Geneva, San Francisco, Johannesburg and Chicago.

The new lounge in Rome can handle nearly 140 passengers with access to power and USB points as well as wireless printing.

It also features a number of zones that create separate spaces for travellers customers to work or relax in ahead of their flight.

BA head of product Sarah Klatt-Walsh said: “Lounges are an important element of the journey for our customers and we’re investing in their future as part of our current £4.5 billion spend programme.

“The lounges need to cater to the very varying needs of our customers.

“The same traveller may be flying with us one day for business and need the space and technology to work and be travelling the next week on holiday when they will want to relax with a drink and some food ahead of their flight.

“The new design lounges will deliver bespoke zones that work for our customers with a new look and feel we think they’ll love.”

Share article

View Comments

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.