Thomson Airways has deployed assistance teams to airports with flights impacted by volcano ash to provide additional support and help keep customers up-to-date with the latest information.
A spokesman said: “All customers due to travel out of Glasgow, Newcastle, Doncaster, Birmingham, East Midlands and Manchester have been told to expect 24-hour delays so those passengers affected have been advised to return home.
“For those that are unable to do so, overnight accommodation will be arranged free of charge in accordance with our customer welfare policy.
“We are currently reviewing the situation at airports in the south of England in collaboration with [air navigation service provider] Nats.
“As the situation unfolds, we advise all customers due to travel today to contact our flight delay helpline on 02476 282 501 or email: firstname.lastname@example.org.”
Thomas Cook has been forced to cancel 27 flights. The operator had 37 flights due to leave today but 10 managed to set off for their destinations.
A spokesman said: “As a result of the volcanic ash cloud that is currently being experienced over UK airspace, we are working closely with National Air Traffic Services and UK airports to understand the position as it develops throughout the day.
“Holidaymakers should not travel to their UK departure airports at this present time. Agents with affected customers are advised to call 01274724363. Guests in resort should get in touch with in resort staff or call the same number.”
Virgin Holidays customers affected by a flight cancellation will be able to amend their bookings to an alternative destination or change the date of their holiday with no amendment fee subject to availability and re-costing. They will also be able to cancel free of charge.
Cosmos passengers due to return to the UK today are being held at their hotels where possible and passengers due to fly to Sharm El Sheikh have been advised to return home and call the operators call centre after 2pm.
Getabed.co.uk has released a statement regarding the volcano disruption that said: “We will endeavour to waive all cancellation fees for affected bookings.
“Some hotels may still apply a charge and if this is the case we will have to pass this on, but we will do all we can to assist. Please call 01273 429000 or email email@example.com.”
Irish Ferries has reported an increase in phone calls and a higher than usual number of website hits as stranded air passengers try to re-arrange their travel.
The company confirmed that all UK-Ireland and Ireland-France sailings are operating normally.
- British skies closed until at least 7am tomorrow
- Volcanic eruption ‘could last months’
- Ash disruption may not be covered by insurers
- First person: Inside Kirker HQ as ash chaos descends
- Thomas Cook cancels 27 flights
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