A two-week online survey of passengers on the impact of flight disruption caused by snow and ice in November and December has been instigated by the Civil Aviation Authority.
The study aims to gather information from travellers about their experiences during the disruption to flying. The work builds on the CAA’s call for some airlines to do more to help their passengers during the disruption.
Responses will feed into further work with government, airlines and airports after Easter, as well as informing how the CAA develops regulation and enforcement work, according to the authority.
“The survey aims to help the CAA gain a better understanding of passengers’ views about how airports, airlines and other companies operating at UK airports, met, or failed to meet, their expectations,” the authority said.
“For instance, the CAA is interested in finding out how well passengers were kept informed about the disruption and whether people were told about their rights to assistance from airlines.”
The CAA wants to hear from as many people who experienced disruption as possible “to try and build the best possible picture of what worked well and what did not, so we can work with industry to improve the situation in case of future disruptions”.
Since it came to power the UK coalition government has placed greater emphasis on the CAA as a watchdog for consumer rights rather than having to balance the interests of airport operators with those of the flying public.
The survey can be accessed at: http://www.caa.co.uk/snowsurvey