Coronavirus: Balkan excludes agency bookings from new policy

Balkan Holidays has relaxed its cancellation terms for direct customers, but flight-only and travel agent bookings are exempt.

It said on its website: “Further to our update on the 17th March regarding May departures, we are pleased to announce we have now amended the cancellation terms for all direct customers who have booked a Bulgaria package holiday with us departing in June 2020 as well.

“This means that if you are travelling in June, you could cancel your booking up to 4 weeks before travel, without paying normal cancellation fees. These are normally charged 10 weeks before travel. If you cancel up to 4 weeks before your holiday, you will only lose your deposit.

“We trust that this flexible change will give those travelling during these months additional peace of mind and allow you more time to consider your options before your departure.

“With regret, we are not able to offer this benefit for flight only or travel agent bookings.”

Balkan said it had wanted to offer the new policy “across the board” but added: “Having consulted with Abta, we established that should we change our payment terms, we would not be financially protected by Abta.

“Sadly therefore we cannot offer this to agents at this time. Agents should raise any further queries or issues regarding this directly with our trade sales team by emailing and they will be happy to help.

“We are 100% committed to the travel trade at all times.”

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