The full line up of the Travel Network Group’s new team of membership services managers has been unveiled ahead of the consortium’s overseas conference in Croatia on October 3-5.
The team of six, headed by newly-appointment group membership services director Lisa Henning, are either new recruits or part of the existing membership team given additional responsibilities.
Reporting to Henning are Catheryn Morrissey, Tracy Smith, Robert White and Nicky Deadman.
Head of membership services Crystal Hunter and head of retail Karen Oates will also have a number of members assigned to them on top of their current remits.
The restructure was announced in July as the group made a commitment that it would invest in ensuring that each of its its 800 members would have a dedicated membership resource.
Group managing director Gary Lewis said: “This new team of membership services managers represents a significant investment in how we service our members and feedback so far has been fantastic.
“This team will take a far more personal approach to members – getting to know their individual businesses better and understanding their specific needs in more detail.
“They will also work very closely with the commercial team and our business partners to ensure that members are getting the most out their membership with us and taking full advantage of the best commissions and rewards available.
“Since our reorganisation we have been reacting more quickly and effectively to members’ issues than ever before,” he added. “We have also put in place an emergency support line on Saturdays that is operational from 10am – 5pm and extended this service to offer advice and guidance to members on any issues that arise on a Saturday.
Henning said: “Since June the entire membership team has been spending more time interfacing with members and in August alone we have visited over 50 members, some of whom came to visit us in Woking [head office].
“Providing the best possible service to members and ensuring we are really adding value to their businesses is at the very heart of our recent restructure of the membership department.”