The Civil Aviation Authority has announced that East Cape Tours and Safaris Limited ceased trading as an Atol holder on Monday (December 2).
Based in Malvern, the safaris and Africa holidays specialist traded under the name East Cape Tours & Safaris. Its website is www.eastcapetours.com.
The announcement on the Atol failures web page said: “We are currently collating information from the company and will update this page as soon as possible.
“Whilst waiting for further information, please do not submit a claim as these will be rejected.”
Its advice for travel agents continued: “If you are holding consumers’ monies that you had not paid to East Cape Tours and Safaris Limited at the time of failure, under the terms of the Atol scheme, you now hold these monies on behalf of the Air Travel Trust.
“These are termed as ATT Pipeline Monies.
“Travel agents should not refund consumers or use these monies for a rebooking unless instructed by the Air Travel Trust.
“Please send a copy of your Agency Agreement with East Cape Tours and Safaris Limited to agent.info@caa.co.uk.”
According to the operator’s website, the company has been in the tourism business for more than 25 years, with holidays offered in southern Africa, east Africa and the Indian Ocean.